At London Penny, all of our products are made to order, just for you. As such, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change-of-mind purchases.
However, your satisfaction is our priority. If your order arrives damaged, defective, or with a printing error, we’re happy to make it right.
What qualifies for a reprint or refund:
- Items that arrive damaged or broken
- Orders with printing errors or defects
- Incorrect items received (wrong design, size, or product)
To request a reprint or refund:
Please contact us at [your support email] within 7 days of receiving your order. Be sure to include:
- Your order number
- A description of the issue
- Clear photos of the item and the defect
Once we’ve reviewed your request, we’ll offer a free replacement or a full refund, depending on your preference and product availability.
We appreciate your understanding and support of made-to-order products!
Please email lpsupport@londonpenny.com